Terms of Service

1. Definitions

• 'Platform' means the Chapter Schools web application accessible at app.chapterschools.com, the Chapter for Schools mobile applications for iPhone, iPad and Android, and associated APIs and services.
• 'Mobile Apps' means the Chapter for Schools applications for iPhone and iPad distributed through the Apple App Store, and for Android distributed through Google Play.
• 'School' means the subscribing educational institution and its authorised staff members.
• 'Users' means careers leads, teachers, parents, and any other individuals authorised by the School to access the Platform.
• 'Student Data' means any personal data relating to students uploaded to or generated within the Platform.
• 'Subscription' means the School's access to the Platform on the plan for its size, as set out in these Terms and any Agreement.
• 'Agreement' means an order form or school agreement signed by the School and Chapter. Where an Agreement and these Terms differ, the Agreement prevails.

2. Subscription and payment

2.1 Subscription plans

Chapter Schools is offered on a subscription basis as a single platform priced by school size: Small (£1,495/year, up to 1,000 student accounts), Medium (£2,495/year, up to 2,000 student accounts), and Large (£3,495/year, unlimited student accounts), each with a 30-day free trial, plus Trust (per-school volume pricing for multi-academy trusts). Every plan includes unlimited staff accounts and parent and carer accounts for the School's pupils. If the School needs more student accounts than its plan includes during a subscription year, we will not switch any off; the plan is reviewed at renewal. Features available at each tier are described at chapterschools.com/pricing and may be updated with reasonable notice.

2.2 Payment

Chapter invoices subscriptions annually in advance, from the start of each subscription year, payable within 30 days of the invoice by BACS to the account shown on it; card payment is available on request. Invoices quote the School's purchase order number where it gives us one.

2.3 Renewal and cancellation

Subscriptions renew automatically on the anniversary of the start date for a further year. Either party may stop a renewal by giving written notice at least 90 days before the renewal date; email to the other party's nominated contact counts as written notice, and we will remind the School in writing at least 30 days before its notice deadline. No refunds are provided for unused portions of an annual subscription once started, except where required by law, where section 12 provides one, or where the School's Agreement says otherwise.

2.4 Price changes

Any price change takes effect only at renewal. We will give at least 60 days' written notice before the renewal date and, in any case, notice before the School's deadline to stop the renewal, so the School always knows the new price before it has to decide. Where a signed agreement locks or caps the price, that agreement prevails.

3. Use of the Platform

3.1 Authorised use

The School may use the Platform for its own internal educational and careers administration purposes. The School is responsible for ensuring all Users comply with these Terms.

3.2 Account security

The School is responsible for maintaining the security of login credentials. Users must not share accounts. The School must notify us immediately of any suspected unauthorised access at luke@chapterapp.co.uk.

3.3 Prohibited conduct

You must not:

• Use the Platform for any unlawful purpose or in violation of any applicable regulation
• Attempt to gain unauthorised access to other schools' data or Platform systems
• Upload malicious code, viruses, or harmful content
• Copy, reverse engineer, decompile or disassemble the platform, or try to extract its source code, except where the law allows this despite any agreement
• Scrape, crawl or bulk-download the platform, or systematically copy Chapter's content or data - including the lesson and resource library, the employer and provider directory and labour-market data - other than through the platform's own export, download and print features for the School's own use
• Use the platform, its content or anything taken from it to build, train or improve a competing product or service, including any AI model
• Access the platform with bots, scripts or other automated tools except through integrations Chapter has approved, or try to test, get round or overload its security or limits
• Sell, sublicense or give access to the platform or Chapter's content to anyone outside the School, or republish Chapter's content for others to use
• Use AI features to generate content that is misleading, discriminatory, or harmful to students

None of this limits the School's right to its own data, which it can export at any time, or its right to print and share Chapter's resources with its pupils, parents, carers, staff and governors. If any of this happens, we may suspend the accounts involved while it is put right, telling the School first unless we have to act at once to protect the Platform or other schools' data.

4. The Mobile Apps

4.1 Licence

Subject to these Terms and to the School holding a current Subscription, we grant each authorised User a limited, non-exclusive, non-transferable, revocable licence to install and use the Mobile Apps on iPhone, iPad or Android devices that the User owns or controls, as permitted by the terms of the store the app was obtained from. The Mobile Apps are licensed, not sold.

4.2 Staff use only

The Mobile Apps are professional tools for school staff. They are not intended for use by students, and access is granted only to Users authorised by the School. Accounts must not be shared, and a device used to access the Mobile Apps must be secured with a passcode or biometric lock. The School must notify us promptly if a device with an active session is lost or stolen so that sessions can be revoked.

4.3 No purchases in the app

The Mobile Apps do not sell anything and contain no in-app purchases. Subscriptions are contracted directly between Chapter Technologies Ltd and the School under section 2, and are not purchased through the App Store or Google Play. Access to the Mobile Apps depends on the School holding a current Subscription; if the Subscription ends, access ends with it.

4.4 Demo mode

The Mobile Apps include a demo mode that can be used without an account. All data shown in demo mode is fictional sample data, provided for evaluation and training only. It does not represent any real school, student, employer or provider, and must not be relied on for any decision.

4.5 Updates and device compatibility

We may release updates to the Mobile Apps, and may require a minimum supported version of iOS or Android. We may withdraw support for older operating system versions or devices with reasonable notice. Continued use of the Mobile Apps after an update takes effect constitutes acceptance of these Terms as they then stand.

5. App store terms

5.1 Apple App Store

The following terms apply to the Mobile Apps as distributed through the Apple App Store, and take precedence over any conflicting provision elsewhere in these Terms in respect of that distribution.

• Not a party. These Terms are concluded between you and Chapter Technologies Ltd only, and not with Apple Inc. Chapter Technologies Ltd, not Apple, is solely responsible for the Mobile Apps and their content.
• Scope of licence. In respect of a Mobile App obtained from the App Store, the licence granted in section 4.1 is limited to a non-transferable licence to use that Mobile App on Apple-branded products that you own or control, as permitted by the Usage Rules in the App Store Terms of Service.
• Maintenance and support. Chapter Technologies Ltd is solely responsible for providing maintenance and support for the Mobile Apps, as described in section 9. Apple has no obligation whatsoever to furnish any maintenance or support services.
• Warranty. Chapter Technologies Ltd is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of a Mobile App to conform to any applicable warranty, you may notify Apple, and Apple will refund any purchase price paid for that app; to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the Mobile Apps.
• Product claims. Chapter Technologies Ltd, not Apple, is responsible for addressing any claims relating to the Mobile Apps or your possession and use of them, including product liability claims, any claim that a Mobile App fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.
• Intellectual property claims. In the event of any third-party claim that a Mobile App or your possession and use of it infringes that third party's intellectual property rights, Chapter Technologies Ltd, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
• Legal compliance. You represent and warrant that you are not located in a country subject to a US Government embargo or designated as a ‘terrorist supporting’ country, and that you are not listed on any US Government list of prohibited or restricted parties.
• Third-party terms. You must comply with any applicable third-party terms of agreement when using the Mobile Apps, including the terms of your wireless data service plan.
• Third-party beneficiary. Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms as they relate to your licence of the Mobile Apps, and upon your acceptance of these Terms Apple will have the right, and is deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.
• Contact. Questions, complaints or claims about the Mobile Apps should be directed to Chapter Technologies Ltd at luke@chapterapp.co.uk.

5.2 Google Play

The following terms apply to the Mobile App as distributed through Google Play, and take precedence over any conflicting provision elsewhere in these Terms in respect of that distribution.

• Not a party. These Terms are concluded between you and Chapter Technologies Ltd only, and not with Google LLC or its affiliates. Chapter Technologies Ltd, not Google, is solely responsible for the Mobile App and its content, and for addressing any claim relating to it.
• Google Play terms. Your download and use of the Mobile App from Google Play is additionally governed by the Google Play Terms of Service, which are between you and Google.
• Maintenance and support. Chapter Technologies Ltd is solely responsible for providing maintenance and support for the Mobile App, as described in section 9. Google has no obligation to furnish any maintenance or support services.
• No charge through the store. The Mobile App is distributed free of charge and contains no in-app purchases, so no refund arises through Google Play. Subscriptions are contracted with Chapter Technologies Ltd under section 2.
• Device compatibility. The Mobile App requires a device running a supported version of Android, as stated on its Google Play listing. Availability of a device on Google Play is determined by Google and does not form part of these Terms.
• Contact. Questions, complaints or claims about the Mobile App should be directed to Chapter Technologies Ltd at luke@chapterapp.co.uk, not to Google.

6. Data and privacy

6.1 Data Processing Agreement

By subscribing to the Platform, the School enters into Chapter's Data Processing Agreement (DPA), incorporated into these Terms by reference and available at chapterschools.com/dpa. The DPA governs how we process Student Data on behalf of the School.

6.2 School as data controller

The School is the data controller for Student Data. The School warrants that it has the appropriate lawful basis to share Student Data with Chapter Schools and that it has provided appropriate notices to students and parents.

6.3 Our Privacy Policy

Our full Privacy Policy is available at chapterschools.com/privacy.

6.4 The student game and the Family app

Pupils use the Chapter student game, and parents and carers the Chapter Family app, under the game's own terms and privacy policy at chaptergame.com, which are written for young people to read. They never reduce what the School is given under these Terms, an Agreement or the Data Processing Agreement.

When the School brings its pupils and their families onto Chapter - through the MIS sync, a school invite or join code, or a pupil linking their own account to the School - the School is the controller for their data in the Chapter student game, including its social features, and in the Chapter Family app, and Chapter processes it for the School under the Data Processing Agreement. When a pupil leaves the School, or if the School stops using Chapter, the pupil's game account carries on with them and Chapter becomes the controller for it from then on, under the game's privacy policy; a pupil under 13 carries on only with a parent or carer's agreement, as that policy sets out. The School keeps its own records of the pupil's time at the School, and any destinations follow-up it asks Chapter to run stays the School's. Chapter is also the controller for what a pupil or family does with Chapter independently of the School, such as a pupil aged 13 or over using their own account outside the School's use of it, or a Chapter Premium subscription a family buys for themselves.

7. AI features

The Platform includes AI-powered features (lesson planning, worksheet generation, student insights, the Chappy assistant). These features are designed to assist and augment human judgement, not replace it. Chapter Technologies Ltd does not warrant that AI-generated content is accurate, complete, or suitable for any particular purpose. Users are responsible for reviewing AI-generated content before use.

AI features may evolve over time. We may introduce new AI capabilities, modify existing ones, or withdraw features with reasonable notice.

8. Intellectual property

8.1 Platform IP

The Platform, including its software, design, content, and documentation, is owned by Chapter Technologies Ltd and protected by copyright and other intellectual property laws. These Terms do not transfer any ownership rights to you.

8.2 School content

Content uploaded by the School (student data, lesson materials, event records) remains the property of the School. You grant us a limited licence to process this content solely to deliver the Platform.

8.3 AI-generated content

Content generated by AI features using your inputs (lesson plans, worksheets, summaries) is provided for your use. You may use, adapt, and share it within your school. We retain no ownership claim over outputs generated from your data.

9. Service and support

9.1 What is included

Every plan includes the whole Platform, with the student accounts set out in section 2.1: the staff dashboard, the Chapter student game, the Chapter Family app, the AI tools, MIS sync, onboarding and training, support, and new features and content as they are released. There are no per-seat charges and no module is held back. Anything extra, such as in-person training days, is agreed and priced in writing first. Where the School has signed an Agreement, it describes the service in full.

9.2 Onboarding and training

We set each new School up - connecting its MIS once the School approves it, creating staff accounts and pupil invites, and bringing in existing careers records where we can - and train its careers team, with recordings and the help centre to keep. The go-live date is agreed with the School.

9.3 Support

Support is by email at luke@chapterapp.co.uk and through in-app help, 8am to 5pm UK time, Monday to Friday, all year except bank holidays. We try to reply within one working day (the same working day for founding schools), and for anything urgent - the platform being unavailable, School data possibly having been exposed, or a fault that puts a pupil at risk - we try to respond within 2 hours during support hours and keep the School updated until it is sorted.

9.4 Availability

We aim for 99.5% availability each calendar month across the staff dashboard, the student game and the parent app, and try to give at least 5 working days' notice of planned maintenance and to schedule it outside the school day. The times and figures in sections 9.3 and 9.4 are targets we work to, not guarantees.

9.5 What is not included

The School's own network, devices, browsers, filtering and single sign-on setup, and the running of third-party systems such as the MIS itself. We will help diagnose problems there and work with the School's IT provider, but they do not count against our availability.

9.6 Changes to the Platform

We keep improving the Platform and will not remove a material feature the School relies on during a subscription year without offering an equivalent. We tell the School before any change that would alter how staff or pupils use it day to day, and at least 30 days before any change that would affect its data protection impact assessment.

10. Limitation of liability

Each party's total liability to the other in connection with the Platform and these Terms, however it arises, is limited to the greater of £10,000 and the fees paid or payable in the 12 months before the claim. Where the School is on a free pilot, Chapter's total liability is limited to £5,000.

Neither side is liable for loss of profit, loss of anticipated savings or indirect loss. Neither side limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Nothing in these liability terms limits either side's obligations under data protection law, and Chapter remains fully liable to the School for the performance of its sub-processors.

11. Termination

Either party may end the subscription at renewal by giving written notice at least 90 days before the renewal date, as section 2.3 describes. We may suspend or terminate access immediately if the School materially breaches these Terms (including non-payment) and fails to remedy the breach within 14 days of written notice.

The School may also end its subscription early in the circumstances set out in section 12 - where a successor body does not wish to continue, or the School closes.

When the subscription ends, we export all of the School's data to it in clean, open formats within 14 days, and delete it within 90 days in accordance with the Data Processing Agreement, unless the law requires us to keep it longer.

12. If the School or Chapter changes

12.1 Academy conversion, trusts, mergers and name changes

If the School converts to an academy, joins or moves between multi-academy trusts, forms or becomes a trust, merges with another school, becomes part of a group of schools, or changes its name, URN or legal entity, its subscription carries on with whichever body then runs the School (the 'successor') on the same terms, including any price lock in its Agreement. The School or the successor just tells us in writing; our consent is not needed, and we will sign a short transfer (novation) letter if either of them wants one. The successor takes on the subscription from the date it takes over, including any fees for that year not yet paid.

12.2 Nothing is interrupted

Accounts, pupil records, history and evidence stay where they are and are re-attributed to the successor, which becomes the data controller for them. The Data Processing Agreement continues with the successor, and we re-point the MIS connection to the new trust or URN when asked.

12.3 Joining a trust that already uses Chapter

If the successor already has a subscription with us, the School moves onto it from the start of its next billing period, on whichever of the two prices is lower for the School, and any fees paid for time after the move are credited against the successor's next invoice. If the successor would rather not continue, it may end the School's subscription on 60 days' written notice given within three months of taking over, and we refund the fees paid for the time after it ends. A school that leaves a trust can carry on under its own subscription at the same per-school rate for the rest of that year.

12.4 If the School closes

The School may end its subscription on 30 days' written notice, and we refund the fees paid for the time after it ends.

12.5 If Chapter changes

We may transfer the School's subscription to a company in our group, or to whoever acquires our business or the Platform, on the same terms, and will tell the School in writing first. If the new owner would host School data outside the United Kingdom or give it less protection than these Terms and the Data Processing Agreement require, the School may end its subscription on 30 days' written notice within three months of being told, with its data exported and a refund of the fees paid for the time after it ends. We may use subcontractors to help provide the Platform but remain responsible for everything they do. Otherwise neither party may transfer a subscription without the other's written consent, which will not be unreasonably withheld.

13. Changes to these Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email to the school's primary contact. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

14. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

For any questions about these Terms:
Email: luke@chapterapp.co.uk